Terms and Conditions
Last Updated: November 10, 2023
1. Acceptance of Terms
Welcome to Earthenware Luxuries! By accessing and using our website or making a purchase of our handcrafted ceramic lamps and accessories, you agree to comply with and be bound by the terms and conditions outlined on this page. Please take a moment to carefully read through these terms, as they govern your interaction with our website and the products offered by Earthenware Luxuries.
If you do not agree with any part of these terms, we kindly ask that you refrain from using our website and making purchases. Your continued use of the site and engagement in transactions implies your acceptance of these terms and conditions.
Thank you for choosing Earthenware Luxuries, and we look forward to providing you with exceptional products and service.
2. Intellectual Property
At Earthenware Luxuries, we take pride in our unique designs, handmade creations, and the overall aesthetic of our brand. All intellectual property, including but not limited to text, images, videos, and designs, displayed on this website is the exclusive property of Earthenware Luxuries.
2.1 Ownership and Restrictions
1. Content Ownership:
All photos and videos showcased on our website are the original works of Earthenware Luxuries, and they are protected by intellectual property laws.
2. Designs:
Our designs are the result of our creative endeavors and are the sole property of Earthenware Luxuries. No part of our designs, product likenesses, or branding elements may be used without explicit permission.
2.2 User Restrictions
1. No Reproduction:
Users are prohibited from reproducing, copying, distributing, or otherwise using any content from this website for commercial purposes without our express written consent.
2. No Modification:
Users may not modify, adapt, or create derivative works based on our intellectual property.
2.3 Legal Considerations
1. Enforcement of Rights:
Earthenware Luxuries reserves the right to enforce our intellectual property rights to the fullest extent permitted by law.
2. No Implied License:
Your use of this website and purchase of our products does not grant you any license or rights to our intellectual property.
By using this website and engaging with our products, you acknowledge and agree to respect the intellectual property rights of Earthenware Luxuries. Any unauthorized use may result in legal action.
Thank you for your understanding and cooperation.
3. User Conduct
3.1 Expectations and Guidelines
1. Respectful Behavior:
We encourage all users to engage in respectful and courteous behavior while interacting with our website. Any form of harassment, offensive language, or disrespectful conduct is strictly prohibited.
2. Prohibited Content:
Users are not allowed to post or share any content that is illegal, obscene, defamatory, or infringes on the rights of others. This includes, but is not limited to, text, images, videos, or any other form of media.
3.2 Compliance with Laws
1. Legal Compliance:
Users must comply with all applicable local, state, national, and international laws and regulations while using our website.
2. Age Restrictions:
To make a purchase on Earthenware Luxuries, users must be of legal age according to their jurisdiction. By using our website, you confirm that you meet the age requirements.
By using this website, you agree to conduct yourself in accordance with these guidelines and expectations. Earthenware Luxuries reserves the right to take appropriate action, including the termination of user accounts, for violations of these conduct rules.
Thank you for your cooperation.
4. Product Descriptions
4.1 Accuracy and Availability
1. Accuracy of Descriptions:
At Earthenware Luxuries, we take pride in providing accurate and detailed descriptions of our handcrafted ceramic lamps and accessories. Every effort is made to ensure that the product information, including dimensions, colors, and materials, is precise and informative.
2. Limited Availability:
Each piece listed for purchase on our website is unique and individually crafted. Once a product is sold, it is no longer available for purchase. Our inventory is dynamic, and we strive to update the website promptly to reflect sold-out items.
4.2 Purchase Process
1. Individual Listings:
Each product is individually listed on our website, allowing customers to view specific details and make informed purchase decisions.
2. Real-time Inventory:
Our website is designed to reflect real-time inventory. Unless there is a technical glitch, customers should be able to purchase available items without the risk of overselling.
4.3 Disclaimers
1. Limited Edition Nature:
Given the nature of our handcrafted products, variations in color, texture, and design may occur. We strive to represent each item accurately through photos and descriptions.
2. Technical Glitches:
While rare, technical glitches may occur. In the event of any issues with inventory management, we appreciate your understanding and assure you that we are working to resolve them promptly.
By making a purchase with Earthenware Luxuries, you acknowledge and accept the accuracy of our product descriptions and the limited availability of our unique, handcrafted items.
Thank you for choosing Earthenware Luxuries.
5. Pricing and Payment
5.1 Accepted Payment Methods
1. Stripe and PayPal:
Earthenware Luxuries accepts payments through Stripe and PayPal, providing our customers with secure and convenient payment options.
5.2 Sales and Discounts
1. Occasional Sales:
We may offer occasional sales on specific items or collections. Keep an eye on our website or newsletters for announcements and opportunities to enjoy discounted prices.
2. Coupon Codes:
Customers may receive coupon codes through newsletters, which can be redeemed during the checkout process for additional savings.
5.3 Pricing Details
1. Price Changes:
Prices for our handcrafted ceramic lamps and accessories are subject to change. We may adjust prices as we navigate the market and refine our offerings.
2. Additional Fees:
Users are responsible for any additional fees associated with their chosen payment method. Please review the terms of your selected payment provider for details on any applicable fees.
5.4 Taxes
1. Automatic Tax Calculation:
Our website automatically calculates taxes, and these may be included in the total purchase amount.
2. State Sales Tax:
Sales tax is collected for purchases made in California. As a small business, we may not be required to collect taxes for sales in certain states at this time.
By making a purchase with Earthenware Luxuries, you agree to the pricing and payment terms outlined above. If you have any questions or concerns, please contact us for assistance.
Thank you for your understanding.
6. Order Acceptance and Fulfillment
6.1 Order Processing
1. Efficient Processing:
Upon successful payment processing, Earthenware Luxuries is committed to processing orders promptly. Orders are typically processed within 3 to 5 business days.
2. Communication:
In the event of any unforeseen delays, we will notify customers promptly via email, providing an explanation and estimated fulfillment time.
6.2 Shipping Timeframe
1. Expedited Shipping:
We strive to ship orders as fast as possible, usually within 3 to 5 business days. Orders are processed on business days, and delivery times may vary based on the shipping method selected during checkout.
2. Communication:
Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.
6.3 Order Acceptance
1. No Guaranteed Acceptance:
Placing an order on Earthenware Luxuries does not guarantee acceptance. We reserve the right to review and, if necessary, cancel orders for reasons including but not limited to product availability, payment issues, or suspected fraud.
2. Cancellation Notification:
In the event of order cancellation, customers will be promptly notified via email. Any payments made for canceled orders will be refunded.
By placing an order with Earthenware Luxuries, you agree to the order acceptance and fulfillment terms outlined above. If you have any questions or concerns, please contact us for assistance.
Thank you for your understanding and support.
7. Shipping and Delivery
7.1 Shipping Methods
1. Reliable Carriers:
Earthenware Luxuries utilizes trusted shipping carriers, including USPS, UPS, and FedEx, to ensure the safe and timely delivery of our handcrafted ceramic lamps and accessories.
2. Double-Boxed Packaging:
To guarantee the secure transportation of our unique, non-duplicatable fine art pieces, most items are double-boxed for added protection during transit.
7.2 Shipping Services
1. USPS First Class Mail:
Our standard shipping service is USPS First Class Mail, providing a cost-effective and efficient option for most orders.
2. Free Shipping:
Enjoy free shipping on orders over $50. This offer includes all lamps and large items, providing our valued customers with an added benefit.
7.3 Shipping Restrictions
1. United States Only:
Earthenware Luxuries exclusively ships to addresses within the United States. We do not fulfill orders for international delivery.
2. USD Currency Only:
We accept payments in USD only. No foreign currency is accepted, and all transactions must be made in USD.
By placing an order with Earthenware Luxuries, you agree to the shipping and delivery terms outlined above. If you have any questions or need assistance, please contact us.
Thank you for choosing Earthenware Luxuries.
8. Return Policy
8.1 Return Eligibility
1. New and Unused Condition:
Items eligible for return must be in new and unused condition, with all original packaging and tags intact.
2. Custom-Made Items:
Custom-made or personalized items are not eligible for return, except in the case of manufacturing defects.
8.2 Initiating a Return
1. Contact Customer Service:
To initiate a return, please contact the Earthenware Luxuries Support Team at [email protected] within 14 days of receiving your order.
2. Information Required:
Provide your order number, the item(s) you wish to return, and a brief reason for the return.
8.3 Return Authorization
1. Approval and Instructions:
Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
8.4 Return Shipping
1. Customer Responsibility:
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on the part of Earthenware Luxuries.
2. Shipping Recommendations:
We recommend using a trackable shipping service and insuring the package, as Earthenware Luxuries is not responsible for items lost or damaged in transit.
8.5 Inspection and Refund Process
1. Thorough Inspection:
Upon receiving the returned item, it will undergo a thorough inspection.
2. Refund Timeline:
Refunds will typically be issued within 10 days of receiving the returned item, using the same payment method used for the original purchase.
8.6 Restocking Fee
1. Fee Percentage:
A restocking fee of 10% may apply to returns that are not due to manufacturing defects or errors on the part of Earthenware Luxuries.
8.7 Damaged or Defective Items
1. Contact Immediately:
If you receive a damaged or defective item, please contact Earthenware Luxuries immediately with photos of the item and packaging. We will arrange for a replacement or refund.
8.8 Exchanges
1. Exchange Process:
We currently do not offer exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
8.9 Questions
1. Customer Service Contact:
If you have any questions or concerns about our return policy, please contact the Earthenware Luxuries Support Team at [email protected].
By making a purchase with Earthenware Luxuries, you agree to adhere to our return policy terms outlined above. If you have any questions or need assistance, please contact us.
Thank you for choosing Earthenware Luxuries.
9. Limitation of Liability
At Earthenware Luxuries, we take great pride in the craftsmanship and quality of our handmade products. We dedicate significant time and effort to ensure that each piece meets our high standards and functions properly. While we strive for perfection, it’s essential to acknowledge certain inherent characteristics of handmade items, including minor variations in shape and design.
9.1 Product Defects
1. Quality Assurance:
Each product undergoes meticulous testing and quality control to ensure it meets our standards and functions properly
2. Handmade Variations:
Please note that as handmade items, there may be slight fluctuations in shape and design, contributing to the uniqueness of each piece. These variations are inherent to the nature of handmade products.
3. Limited Liability:
While we make every effort to deliver flawless products, Earthenware Luxuries shall not be held liable for minor variations or deviations that do not impact the functionality of the product.
9.2 Shipping Issues
1. Secure Packaging:
We take extra precautions to secure our products during shipping, including double boxing, to minimize the risk of damage during transit.
2. Shipping Liability:
Earthenware Luxuries not liable for any damage or loss that may occur during the shipping process. We recommend selecting a trackable shipping option and contacting the carrier for any shipping-related issues
9.3 General Limitation of Liability
1. No Consequential Damages:
In no event shall Earthenware Luxuries be liable for any indirect, consequential, special, or incidental damages arising out of or in connection with the use or performance of our products.
2. Maximum Liability:
The maximum liability of Earthenware Luxuries for any claim, whether in contract, tort, or any other legal theory, is limited to the purchase price of the product
(Explanation: This means that in the event of any claim or dispute, our financial responsibility is capped at the amount you paid for the product. This limitation is in place to establish a reasonable and proportionate maximum liability. It’s a common practice to manage financial risk for both the customer and the seller.)
By making a purchase on Earthenware Luxuries, you acknowledge and agree to the terms outlined in the Limitation of Liability section. If you have any questions or concerns, please contact the Earthenware Luxuries Support Team at [email protected].
Thank you for choosing Earthenware Luxuries.
10. Communication and Customer Support
At Earthenware Luxuries, we prioritize clear and prompt communication to ensure a positive experience for our customers. Whether you have questions, concerns, or need assistance, our Customer Support Team is here to help.
10.1 Response Time Commitment
1. Timely Support:
We are committed to providing timely and supportive responses to all inquiries. Our goal is to address your questions or concerns within 2 business days, although we often strive to respond much sooner.
2. Open Communication:
We value open communication and encourage customers to reach out to us with any issues or inquiries. Our team is dedicated to finding effective and prompt solutions to meet your needs
10.2 Negotiation and Issue Resolution
1. Flexible Solutions:
Earthenware Luxuries is open to negotiation and working collaboratively with our customers. We understand that unique situations may arise, and we are committed to exploring flexible solutions to address individual needs.
2. Return Policy Alignment:
Please refer to our Return Policy (Section 8) for details on our approach to returns, refunds, and exchanges. We have designed our policies to be fair and transparent, and our Customer Support Team is available to guide you through the process.
By choosing Earthenware Luxuries, you can expect responsive and cooperative customer support. If you have any questions or require assistance, please contact the Earthenware Luxuries Support Team at [email protected].
Thank you for being a valued customer of Earthenware Luxuries.
11. Termination of Services or Customer Accounts
At Earthenware Luxuries, we strive to provide a seamless and positive experience for our customers. While we don’t typically engage in account-based services, we want to outline the circumstances under which services or customer accounts might be subject to termination.
11.1 Termination of Orders
1. Order Cancellation:
Earthenware Luxuries reserves the right to cancel or terminate any order under the following circumstances:
- Unforeseen circumstances affecting product availability.
- Difficulty in processing payment for the order.
- Any violation of our Terms and Conditions by the customer.
2. Customer Notification:
In the event of order cancellation, customers will be promptly notified via the email provided during the ordering process. Refunds for canceled orders will be processed in accordance with our Refund Policy (Section 8).
11.2 Reserving the Right
1. Unforeseen Events:
While we do not anticipate the need for account termination, Earthenware Luxuries reserves the right to terminate customer accounts or services in exceptional circumstances. This may include but is not limited to:
- Violation of our Terms and Conditions.
- Unethical or inappropriate behavior.
- Any activities that may compromise the security or integrity of our platform.
2. Customer Notification:
Customers will be notified via email if their account or services are subject to termination, providing a clear explanation of the reasons behind such action.
11.3 Appeals and Resolution
1. Customer Communication:
Customers who believe their account termination was in error or wish to appeal the decision may contact the Earthenware Luxuries Support Team.
2. Review Process:
Each case will be reviewed individually, and efforts will be made to resolve issues or misunderstandings. Our goal is to provide fair and reasonable solutions whenever possible
By continuing to engage with Earthenware Luxuries, customers agree to abide by our Terms and Conditions. If you have any questions or concerns regarding the termination of services or customer accounts, please contact the Earthenware Luxuries Support Team at [email protected].
Thank you for your understanding.
12. Customer Responsibility and Acknowledgment
At Earthenware Luxuries, transparency and clarity are integral to our commitment to customer satisfaction. We outline the responsibilities of our customers in understanding and acknowledging our Terms and Conditions.
12.1 Terms Review at Purchase
1. Acknowledgment at Checkout:
By proceeding to checkout and completing a purchase on our website, customers acknowledge that they have read, understood, and agreed to the Terms and Conditions applicable at the time of their purchase.
2. Applicable Terms:
The terms and conditions in effect at the time of purchase will apply to the specific transaction. It is the customer’s responsibility to review and acknowledge these terms before finalizing the purchase.
12.2 Ongoing Responsibility for Browsing and Shopping
1. Acknowledgment for Browsing:
By visiting our website, customers acknowledge that they are bound by our Terms and Conditions and Privacy Policy. Continued use of our website implies agreement with the terms outlined herein.
2. Review and Agreement:
Customers engaging in browsing or shopping activities on Earthenware Luxuries are responsible for periodically reviewing the Terms and Conditions and Privacy Policy. Agreement to these terms is required for continued use and engagement with our website.
12.3 Updates and Modifications
1. Notification of Changes:
Customers will be notified of any updates or modifications to our Terms and Conditions. It is the customer’s responsibility to stay informed about any changes that may affect their interactions with Earthenware Luxuries.
2. Continued Use as Agreement:
Continued use of our website or services after the notification of changes implies the customer’s agreement to the updated Terms and Conditions.
By engaging with Earthenware Luxuries, customers accept and agree to adhere to the responsibilities outlined in this section. If you have any questions or concerns, please contact the Earthenware Luxuries Support Team at [email protected].
Thank you for choosing Earthenware Luxuries.
13. Governing Law
At Earthenware Luxuries, we want to ensure clarity and transparency in our operations. This section outlines the governing law that applies to our business transactions and customer interactions.
13.1 Location of Operations
1. Business Location:
Earthenware Luxuries operates from and is located in Los Angeles, California. All business activities, including order fulfillment and customer support, are conducted from this location.
2. Shipping Origin:
Products purchased from our website are shipped from our business location in Los Angeles, California.
13.2 Applicability of California Law
1. Governing Law:
The laws of the State of California govern all aspects of transactions and interactions with Earthenware Luxuries.
2. Venue:
Any legal proceedings or disputes arising out of or in connection with our products or services shall be subject to the exclusive jurisdiction of the state and federal courts located within the State of California.
13.3 Consent to Jurisdiction
1. Customer Consent:
By engaging with Earthenware Luxuries, customers expressly consent to the jurisdiction of the state and federal courts within the State of California for any legal proceedings or disputes.
2. Applicability:
This governing law and jurisdiction provision applies to all customers, regardless of their location or the location where products are received.
13.4 Updates to Governing Law
1. Notification of Changes:
Customers will be notified of any updates or changes to the governing law section. It is the customer’s responsibility to stay informed about the governing law applicable to their transactions with Earthenware Luxuries.
2. Continued Use as Agreement:
Continued use of our website or services after the notification of changes implies the customer’s agreement to the updated governing law.
By engaging with Earthenware Luxuries, customers acknowledge and accept the governing law as outlined in this section. If you have any questions or concerns, please contact the Earthenware Luxuries Support Team at [email protected].
Thank you for your understanding.
14. Contact Information
At Earthenware Luxuries, we value open communication and are here to assist you. Please review our contact information below for different inquiries.
14.1 Customer Support Team
1. Email Support:
For assistance with orders, product inquiries, or any other customer-related matters, please contact the Earthenware Luxuries Support Team at [email protected]. Our team is committed to providing timely and helpful responses.
2. Preferred Communication:
We recommend reaching out via email for the most efficient and thorough assistance.
14.2 General Inquiries
1. Email Contact:
For general inquiries or non-order-related questions, please email us at [email protected].
2. Response Time:
14.3 Phone Contact
1. Phone Number:
While we do provide a phone contact option at 424-438-0339, we encourage customers to use email for most inquiries, as it allows for a more detailed and documented communication process.
2. Email Preference:
For quicker and more efficient support, we prefer email communication over phone calls.
14.4 Website Contact Form
1. Instant Response:
Utilize the contact form on our website for a quick and instant response. Our Customer Support Team will acknowledge your message promptly and ensure that your inquiry is addressed in a timely manner.
2. Form Submission:
Visit our website’s contact page to access the contact form and submit your inquiries.
By reaching out to Earthenware Luxuries through the provided contact channels, you can expect responsive and helpful assistance. If you have any questions or concerns, please contact the Earthenware Luxuries Support Team at [email protected].
Thank you for choosing Earthenware Luxuries.